Telework before and after the pandemic: The implementation in the Greek public administration with the example of e-EFKA

Konstadinos Tsouknidas

Expanding the use of teleworking in the fields of work organization is practically possible through the development of technology and available tools, such as circulating devices, the proliferation of applications and information systems, and the development of networks. Consequently, the traditional provision of work with living presence can be replaced by distance work, when this is permitted by the nature of the work, the object and the skills of the employees. However, there are many parameters that must be taken into account, in order to make the extension of telework a positive development. The present work will attempt to analyze the various aspects of teleworking that are involved in its adoption and to identify the parameters under which its establishment will be positive. 

More specifically, the first chapter presents a general presentation of issues arising from the implementation of teleworking, the examination of which is deemed necessary to evaluate the specific way of organizing the work. 

The second chapter presents the main advantages and disadvantages of teleworking as a model of work organization, in order to clarify for what reasons it may be preferred, but also what are the reasons that may prevent its spread. 

The third chapter lists the various forms in which teleworking can take place, providing a framework by which it can be organized in the future. 

The fourth chapter describes the institutional shielding of telework in the Greek legal order, while the fifth deals with particular issues related to telework and are deemed to be more carefully analyzed. 

Chapter 6 of the paper presents data on the spread of telework before and after the pandemic, but mainly exposes aspects of telework, as have emerged from research that has been conducted, in order to capture various parameters related to this form of work organization.

Chapter 7 attempts to highlight how teleworking was organized in e-EFKA, due to the arrival of the coronavirus, through the citation of instructions issued by various services of the institution regarding the planning and organization of teleworking. Chapter 8 describes the research carried out, while the next chapter presents the findings of interviews with e-EFKA executives, with the aim of extracting data on how they experienced the work experience from home and ultimately emerge an evaluation of the experience and its various aspects.

Thesis Committee Members
Academic Year
2019 - 2020